VoLTE (HD Voice) FAQ's

  1. Will my calling areas be restricted after I add HD Voice?

    No, your calling areas won't be restricted as a result of enabling HD Voice. You can make or receive HD Voice calls as long as you're connected to our 4G LTE network. Even when you're out of 4G LTE coverage area, you can still make or receive voice calls in the US.

    While traveling abroad, you can still make or receive voice calls on our roaming partners' CDMA or GSM networks.

    Note: While using HD Voice, your calling experience may differ from what you experience today, including audio issues or dropped calls. If you're in an area where you're experiencing calling issues, you can turn off HD Voice in your phone's settings.

  2.  Will my call hand off automatically when I move between the 3G network and the 4G LTE network with HD Voice?

    No, calls won't switch between 3G and 4G LTE networks. If your call starts on the 3G network and you move to a 4G LTE coverage area, your call will continue as a 3G/CDMA call. However, if your call starts on the 4G LTE network and you move to a non-4G coverage area, your call will drop.

  3. When I'm using HD Voice, what can I do to avoid dropped calls if I'm in a weak 4G LTE coverage area?

    If you're in an area with a weak 4G LTE signal, you may want to consider temporarily turning off the VoLTE Call setting on your phone to avoid dropped calls.

    Note: Remember to turn it back on when you're in a strong 4G LTE coverage area to take advantage of HD Voice and Video Calling.

       4. How do I make an HD Voice call?

           You can make an HD Voice call the same way you make a regular voice call (e.g., from your Contacts app, Phone app or Recent Calls), provided that both you and the person you're calling:

  • Are using an HD Voice-capable phone
  • Have the HD Voice feature enabled
  • Are connected to the Verizon 4G LTE network

      On most devices, you'll know that you're on an HD Voice call if an "HD" logo appears in the upper right corner of your in-call screen. If a wired headset or a Bluetooth® headset is connected to your phone, HD             Voice calls may not be delivered to the headset with HD quality unless the headset is also compatible with HD Voice.

      5. How do I turn on or turn off HD Voice on my Android phone?

          To enable or disable HD Voice on your Android phone:

  1. Go to Settings.
  2. Tap Advanced Calling under WIRELESS NETWORKS.
  3. Tap Advanced Calling again to turn it On or Off.

          If you have an older device like Samsung Galaxy S® 5 or Motorola Droid Ultra / Maxx / Mini, follow these steps to turn HD Voice on or off:

  1. Go to Settings.
  2. Tap More Networks or Tethering & Networks.
  3. Tap Mobile Networks.
  4. Tap the VoLTE Call setting to turn it to On or Off.


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  • If VoLTE Call is set to Off, then HD Voice is disabled.