If your data connection is not working you can try the following:
- Check that Airplane Mode is disabled and that Cellular Data is enabled. The locations of these settings can vary based on the phone you have.
- Restart your phone. Powering your phone down for about 5 minutes and then powering it back on can start a new data session and restore your connection in some cases.
- Check that you have not run out of data for your current cycle. You can check this online by logging in here and clicking on Boom Monitor. If it shows the status as "Data Blocked", you are out of data.
- If this is the case you can purchase a TopUp by clicking on the "Update Plan" tab. Scroll to the bottom of the page, and click on the drop-down menu for "Select TopUp Data". This option is currently only available on Boom Red.
- This option gives you new data right away. The data remains on your account until it has been used up or 90 days have passed.
- You can also elect to purchase a completely new plan by picking a plan and checking the box that says "Start this Plan now and forfeit any remaining balance & time."
- This gets rid of the remainder of your current plan and starts the new plan right away.
- This option is most useful if you also have a limited number of minutes and would prefer to just start a new plan.
- If this is the case you can purchase a TopUp by clicking on the "Update Plan" tab. Scroll to the bottom of the page, and click on the drop-down menu for "Select TopUp Data". This option is currently only available on Boom Red.
- If none of these have restored your data connection you can contact us for further assistance. We can be reached by phone at 888-869-1141 during our phone support hours, via email at support@boom.us, or via chat during chat hours.