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Getting Started - Yearly

Step 1. Purchase a year plan from options found here (https://www.boom.us/dat...
Home -> Boom! Networks -> BOOM Black

Getting Started - Monthly

Step 1. Purchase a BOOMfi (https://www.boom.us/boomfi) device Step 2. Once y...
Home -> Boom! Networks -> BOOM Black

Important Update: Cell Phone IOS and OS network issues.

Dear Valued Customers, We're dedicated to providing the best support and ser...
Home

Update your carrier settings on your iPhone or iPad

Learn about the carrier settings updates for your iPhone or iPad. Carrier se...
Home -> Technical Support -> Apple iOS Support

Changing Phones

Changing Phones To change devices on any of our networks you will need to re...
Home -> Technical Support -> Changing Devices

Log In Problems / Registering your Email Address

To access your account online you can go here: https://myaccount.boom.us/ ...
Home -> MyAccount Prepaid

Log In Troubles / Registering your Email Address

To access your account online you can go here: https://myaccount.boom.us/ ...
Home -> MyAccount Postpaid (LD)

If your iPhone or iPad shows No Service or Searching

If you are on boom! RED make sure you have our Network Configuration Profile ...
Home -> Technical Support -> Apple iOS Support

Carriers Account # & Pin locations

Last update: 3-15-17 ________________________________________________________...
Home -> Porting and Activation

How to Setup your Android's Basic Visual Voicemail

Basic Visual Voicemail- Android Visual Voicemail may not be accessible if ...
Home -> Technical Support -> VoLTE (HD Voice)

How to delete a configuration profile on your iPhone

- If the app has a configuration profile, delete it. - Go to Settings > G...
Home -> Technical Support -> Apple iOS Support

Remove or switch the SIM card in your iPhone or iPad

Learn how to remove or transfer the SIM card in your iPhone or iPad (Wi-Fi+ C...
Home -> Technical Support -> Apple iOS Support

Learn which size SIM card your iPhone or iPad uses

To learn which SIM card your iPhone or Wi-Fi + Cellular model iPad uses, find...
Home -> Technical Support -> Apple iOS Support

Changing Contact Information

To change your contact information, including your address or email address. ...
Home -> MyAccount Prepaid

AutoPay and Adding Payment Methods

To update or add a new card for auto-pay, follow these simple steps by loggin...
Home -> MyAccount Prepaid

boom! Blue Voicemail Guide

Call voicemail to listen to messages From your wireless phone - From y...
Home -> Technical Support -> Voicemail & MMS

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Learn how to connect your device to a Wi-Fi network, including open, secure, ...
Home -> Technical Support -> Apple iOS Support

Data Not Working

If your data connection is not working you can try the following: - Chec...
Home -> Technical Support -> APN and Data

Caller ID

Caller ID displays the caller's phone number on your phone, it may also show ...
Home -> Boom! Networks -> BOOM Red -> Calling/Data Features

How To Enable/Disable Basic Call Forward Boom Red

Turn On Call Forwarding From Your Mobile Phone - Dial *72. - D...
Home -> Boom! Networks -> BOOM Red -> Calling/Data Features

How To Enable/Disable Call Forward No Answer: No Answer/Busy Transfer Boom Red

Description You can have incoming calls answered by another phone whenever ...
Home -> Boom! Networks -> BOOM Red -> Calling/Data Features

How do I set up a 6-way call?

How do I set up a 6-way call? You can set up a 6-way conference call the sam...
Home -> Technical Support -> VoLTE (HD Voice)

Enable VoLTE on Motorola Devices with Amazon Locksreen and Offers

1. Have your boom! Mobile friendly enable HD Voice (VoLTE) 2. Input the boo...
Home -> Technical Support -> VoLTE (HD Voice)

iOS APN Profile

*If activating BEFORE April 19th, 2018 please follow the steps below: I am v...
Home -> Technical Support -> Apple iOS Support

5G Network Access

5G on the boom! Mobile Purple Network On the Purple network, we support some...
Home -> Boom! Networks -> BOOM Purple

How To Enable/Disable Call Waiting

How to Switch between two phone calls: When you're on call and a second call...
Home -> Boom! Networks -> BOOM Red -> Calling/Data Features

5G Network Access

5G on the boom! Mobile Red Network On the Red network, we support 5G compati...
Home -> Boom! Networks -> BOOM Red

boom! Purple Voicemail

Set up your voicemail - Press and hold the 1 key or dial 123 on your de...
Home -> Technical Support -> Voicemail & MMS

SMS/MMS Troubleshooting

Please ensure you have available messages to send in your plan. You can check...
Home -> Technical Support -> Voicemail & MMS

Voicemail Support & FAQs

What is Voicemail? Voicemail takes a caller's message when you can't answer ...
Home -> Technical Support -> Voicemail & MMS